If I could reduce my rating to no stars I would. I hired them to clean my dryer vent, which vents to the roof. They took my $250, but I should have questioned that day why they used no vaccuum and only took less than an hour. A week later I tried to use my dryer, which was working before their service. It flashed a clean vent warning and wouldn't turn on. When I called to demand that fix it I was told they "checked" to see if it needed to be cleaned and it did not. They tried to blame it on a computer panel, despite my dryer being brand new. After much back and forth they finally agreed to send a tech late that day, after I had to dry my clothes in a laundromat. The pics below show the dryer when they assert it didn't need cleaning. Then when the same tech came, he claimed they don't clean the dryer and that the rest of the vents are clean. Then when I demanded the do a complete cleaning, which is what I'd already paid them to do, he proceeds to try to take the front and back off my dryer. I demanded he stop and asked that he use a vacuum, which he did not the first time he came, which DOZENS OF COMPANIES before him used. He said he couldn't clean it. Do NOT use this company. I'm terrified that more damage was done and will likely have to hire another company to do what they've been paid to do.